Patients to have their say on care

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Visitors and inpatients at A and E departments across Morecambe Bay are being asked about their treatment as part of a Government pledge.

In May last year Prime Minister David Cameron said: “In every hospital, patients are going to be able to answer a simple question: whether they’d want a friend or relative to be treated there.

“By making those answers public we’re going to give everyone a really clear idea of where to get the best care.”

Intended to give patients an opportunity to provide feedback on the care and treatment they receive, the results will be used to help the Trust improve services.

Within 48 hours of receiving care or treatment as an inpatient or visitor to A&E, patients will be given the opportunity to answer the following question: “How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?”

They will then be asked to answer how likely or unlikely along a six-point scale they would be to do that.

There will also be the opportunity to elaborate on the reasons for their answer and all feedback will be encouraged whether positive or negative.

Patients will be asked to respond to the question via mobile telephone text messaging.

The Friends and Family Test will not replace the Trust’s existing procedures and feedback systems – they will still be in use.