Bare care home must improve, says watchdog

The Craigneil Home, Bare.
The Craigneil Home, Bare.

The owner of a Morecambe care home has been told by a care watchdog that improvements must be made.

An inspection at the Craigneil home in Seaborn Road, Bare, by the Care Quality Commission found that the home needed improvements in three of the five areas checked.

The CQC carried out an unannounced inspection at Craigneil on October 23 2014, and found the staffing levels were not sufficient to meet the assessed needs of people.

People were not supported and monitored by staff to eat and drink safely.

Some people were not offered an alternative meal if they did not eat the meal presented to them.

Although inspectors found there were suitable arrangements in place to protect people from the risk of harm and abuse, they read of a recent incident that should have been reported to the local safeguarding authority. This meant people were not always being protected against the risks of harm or abuse.

The registered manager was not up to date with the policies and guidance in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.

Although some staff said they felt very well supported by their registered manager, this was not the case for all staff.

However, the service was found to be caring and responsive to meeting people’s needs.

People were supported to participate in a range of activities both in the home and within their local community.

Inspectors said the home needed to ensure that support was provided where necessary to enable people to eat and drink sufficient amounts for their needs.

They must also put effective systems in place to monitor the quality of service delivery, and take appropriate steps to ensure that at all times there are sufficient numbers of suitably qualified, skilled and experienced staff in place.

Owner Suzanne Hinde said she did not wish to comment.

The home has until May 21 to respond to the report.