Ambulance trust achieves highest accolade

Margo Kane, Director of Organisational Development, North West Ambulance Service NHS Trust
Margo Kane, Director of Organisational Development, North West Ambulance Service NHS Trust
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North West Ambulance Service NHS Trust has become the country’s first ambulance service to achieve the prestigious Investors in People Gold award.

Investors in People (IiP) is a nationally recognised standard which both private and public sector organisations can obtain when they can demonstrate high standards in business and people management.

The award is categorised as Standard, Bronze, Silver and Gold, with Gold being the highest accolade.

Only 2% of IiP holders have achieved this.

Trust Director of Human Resources and Organisational Development, Margo Kane said: “We’re absolutely delighted to achieve this award which clearly demonstrates the high standard of training, support and education provision within the Trust.

“We were last assessed three years ago, when we received the Bronze standard so to have now being awarded the Gold is a significant achievement.”

The Trust has comprehensive and varied education and training opportunities for clinical, support and managerial staff and was one of the first NHS trusts to be accredited as a training provider by the Chartered Management Institute, offering diplomas in management and team leadership.

In the last financial year alone, over 900 members of the Service’s workforce have benefited from a range of in-house workshops and training, and over 100 participated in external activities such as Public Health, Healthcare Practice and Personnel and Development degree and Masters courses.

This significant investment in training and development has been credited as a major factor in the Trust’s improved performance and achieving the accolade of currently being the top performer out of all of the eleven ambulance services in England.

IiP Assessor, John Spitz said: “I carried out the last assessment in 2009 so was in a good position to judge how the Trust has matured and improved during the last three years.

“Whilst there are many significant challenges ahead for NWAS, the strength of its business processes and people management policies will ensure it is in a strong position to meet those challenges.

“I would like to congratulate the Trust on a magnificent achievement.”