Lancashire’s Police and Crime Commissioner has set out his vision for an ambitious programme to “transform” services for victims and witnesses in Lancashire.
Over the last few months the views of hundreds of victims have been gathered as part of an extensive review of what services Lancashire currently offers them – and what services they feel they want to receive.
Clive Grunshaw welcomed Baroness Newlove, Victims’ Commissioner for England and Wales, to Lancashire for The Victims’ View consultation event, as he officially unveiled his new Victims’ Strategy and outlined his draft intentions for commissioning victims’ services when responsibility is passed to Police and Crime Commissioners in the Autumn.
The Commissioner said: “Being a victim of crime is not a pleasant experience – but I want to ensure when Lancashire’s victims turn for help, they feel like their needs are at the heart of the service.
“I want to ensure the victims’ voice is heard.
“Sadly, it has become apparent that all too often, the support available to victims isn’t good enough, and many feel they have not been treated with sensitivity and respect or are disillusioned with the quality of service they have received.
“That’s not to say there weren’t positive stories. But I want people’s experiences to be consistent.” The Commissioner will use the requirements outlined in his commissioning intentions when it comes to commissioning the services which will operate across the county.