NHS staff survey reveals need for improvements

THE Interim Chief Executive of University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT) has said the organisation needs to make improvements to ensure it provides the best possible working environment for its staff and the best possible care for its patients.

The comments follow the publication of the latest NHS staff survey which shows that staff at the Trust believe there are a number of areas where the organisation is doing better but also reveals scope for improvement.

Eric Morton, Interim Chief Executive, UHMBT, said: “We all know we need to make significant improvements across all our hospitals.

“The success of the NHS depends above all on the people who work in it, from the doctors and nurses on the front line through to the porters and administrative staff.

“It is only by making our hospitals great places to work that we will also be able to deliver the best quality patient care.

“The survey shows that the people who work in this organisation believe it is a fairly good place to work. #

“However, I know we all want to do even better.

“It is important that everyone in the organisation feels they are part of a team which is committed to driving through improvements and motivated to provide the very best care for all our patients.

“Above all they need to feel a sense of pride in where they work.”

The 2011 NHS Staff Survey shows that UHMBT is rated in the top 20% for ten of the 38 categories and above average in another 12 categories.

Areas where the Trust does well compared to other Trusts include job satisfaction; the low number of people thinking about leaving their jobs; the number of staff receiving appraisals; the Trust’s commitment to work-life balance; and staff feeling valued by work colleagues.

The Trust is below average in nine categories including for the number of staff recommending the Trust as a place to work or receive treatment and the percentage of staff agreeing that their role makes a difference to patients, where the Trust ranks in the bottom 20 per cent.

Roger Wilson, Director of Human Resources and Organisational Development, said: “We want to make this not just a good Trust but an excellent one for patients and staff.

“A key test that we are succeeding will be getting to the point where more of our staff would recommend their own hospitals as places to be treated and more of them feel they can make a difference to patients.

“In order to do that, we all need to play our part.

“As part of the wider recovery plan we are developing, managers need to ensure that staff are properly supported in their jobs and fully involved in improving our services.

“We don’t want anyone standing on the side-lines.

“If anyone – wherever they work and whatever their job - thinks there are aspects of the service we are providing for our patients that are not good enough, they need to take responsibility for ensuring something is done about it.”

Further details about the staff survey can be found at http://www.nhsstaffsurveys.com/cms/.