PATIENTS were let down by the University Hospitals of Morecambe Bay NHS Foundation Trust, its new chairman has admitted.
Sir David Henshaw was speaking ahead of a meeting of the Trust’s governors on the actions being taken to deal with the crisis, including the development of a comprehensive two to three-year recovery plan.
Problems have included lost and misplaced patient records, inadequate care of patients and staffing issues at the Royal Lancaster Infirmary’s A&E department.
Regulators CQC (Care Quality Commission) and Monitor both found that there were major issues that needed to be dealt with.
Sir David told The Visitor: “It is absolutely unacceptable that we have let patients down but on the other hand we know that most of our patients are getting a high level of care and are being treated with complete professionalism by our staff.
“Hundreds of thousands of patients have received high-quality and safe patient care and have been dealt with in a robust and organised way.”
See The Visitor (13-03-12) for full story.